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Frequently Asked Questions

If you're having issues with the site, these answers are likely to help!

If you're using a smartphone, tap on the question to see or hide the answer.

1. I paid for the service, why can't I sign in?

2. I'm having trouble finalizing my registration. What do I do?

3. Can I switch between 'cappers?

4. How do I know when Moves are posted on the site?

5. How long before I receive my first text?

6. I have a Basic Plan but I want a Combo Plan now. Can I upgrade?

7. I have a new mobile number. How do I change it on my text plan?

8. I'm not receiving text messages. What can I do?